PRIVACY POLICY

This Privacy Policy explains how Knotch ("Knotch", "we", "us", or "our") collects, uses, stores, processes, and protects information obtained from users of our website, products, and services.

This Privacy Policy applies to all users who access, browse, register, purchase from, or otherwise interact with the Knotch website.

Knotch currently operates within India. Information collected through the website is primarily processed and stored in India.

To provide our services, we may collect information including:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• Order History
• Account Credentials

Technical Information

• IP Address
• Browser Information
• Device Information
• Operating System Information
• Website Usage Data

Transaction Information

• Order Details
• Payment Status
• Purchase History

Location Information

We may collect approximate location information where necessary for order fulfilment, fraud prevention, security purposes, or service improvement.

Customers may be required to create an account to purchase products from Knotch.

Users are responsible for ensuring that all information provided during registration remains accurate, complete, and up to date.

We may use collected information to:

• Create and manage customer accounts.
• Process and fulfil orders.
• Provide customer support.
• Communicate regarding purchases and deliveries.
• Improve website performance and user experience.
• Prevent fraud and unauthorized activity.
• Comply with legal obligations.
• Conduct business analytics and internal research.
• Send service-related communications.

We may share information with trusted third parties when reasonably necessary to operate our business, including:

• Payment service providers.
• Logistics and delivery partners.
• Technology and hosting providers.
• Customer support service providers.
• Analytics and reporting providers.
• Government or regulatory authorities where legally required.

Payments may be processed through third-party payment service providers such as Razorpay.

Knotch does not store complete credit card, debit card, banking credentials, or payment authentication information.

Payment providers operate under their own privacy policies and security standards.

To fulfil orders, Knotch may share necessary shipping information with logistics partners, including Shiprocket and associated courier providers.

Information shared is limited to what is reasonably necessary to process, ship, and deliver orders.

Knotch retains personal information only for as long as reasonably necessary for:

• Order fulfilment.
• Customer support.
• Legal compliance.
• Fraud prevention.
• Accounting and taxation requirements.
• Legitimate business purposes.

Knotch maintains a separate Cookies Policy.

For information regarding our use of cookies and similar technologies, please refer to the Cookies Policy available on our website.

We implement reasonable technical, administrative, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

Subject to applicable law, users may:

• Request access to their information.
• Request correction of inaccurate information.
• Request deletion of information where applicable.
• Withdraw previously provided consent.
• Opt out of marketing communications where available.

Requests may be submitted using the contact details provided below.

Knotch may disclose information where reasonably necessary to:

• Comply with legal obligations.
• Respond to lawful requests.
• Enforce legal rights.
• Prevent fraud.
• Protect users, customers, and the public.

The website may contain links to third-party websites or services.

Knotch is not responsible for the privacy practices, content, or policies of third-party websites.

Knotch reserves the right to modify, update, amend, or replace this Privacy Policy at any time.

Updated versions become effective immediately upon publication on the website.

This Privacy Policy shall be governed by the laws of India.

Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Sangli, Maharashtra.