RETURN, EXCHANGE & REFUND POLICY

At Knotch, we strive to provide quality products and a smooth shopping experience. This Policy explains the circumstances under which exchanges, returns, and refunds may be requested and processed.

Knotch reserves the right to approve, reject, or modify any request in accordance with this Policy.

Customers may request an exchange within seven (7) days from the date of delivery.

Exchanges are subject to stock availability at the time the returned product is received and inspected.

To be eligible for an exchange:

• The product must be unused.
• The product must be unworn.
• The product must be unwashed.
• All original tags must remain attached.
• Original packaging must be intact.
• The product must be returned in the same condition in which it was delivered.

1. (i)Exchanges are permitted only for size of the same product.
2. (ii)Exchange for a different item, style, or colour is not permitted.
3. (iii)Only one exchange request will be entertained per order.

All exchanges are subject to stock availability.

If the requested size or replacement product is unavailable, Knotch may:

• Offer an alternative size where available;
• Offer store credit where applicable;
• Offer a refund where appropriate;
• Provide any other reasonable resolution at its discretion.

Claims relating to damaged, defective, incorrect, or missing products must be reported within seven (7) days of delivery.

The unboxing video must show the sealed package before opening and clearly capture the entire opening process.

Failure to provide sufficient evidence may result in rejection of the claim.

Upon successful verification, Knotch may, at its sole discretion:

• Provide a replacement;
• Approve an exchange;
• Issue a refund.

Returns or exchanges requested solely because of a change of mind are not guaranteed.

Such requests may be approved only at the sole discretion of Knotch.

If approved:

• The product must be unused.
• The product must be unworn.
• The product must be unwashed.
• Original tags must remain attached.
• Original packaging must remain intact.

Refunds are generally considered only for verified damaged, defective, incorrect, or missing products.

Refunds may also be provided in situations where an approved replacement or exchange cannot be fulfilled due to stock limitations.

Approved refunds will be processed through the original payment method wherever reasonably possible.

Customers are responsible for return shipping charges relating to approved discretionary exchanges or change-of-mind requests.

Knotch is not responsible for delays, loss, theft, or damage caused by third-party courier providers.

The following may not be eligible for return or exchange:

• Products used, worn, washed, altered, or damaged after delivery;
• Products missing original tags or packaging;
• Products returned outside the applicable request period;
• Products for which adequate proof cannot be provided;
• Sale, discounted, promotional, or final-sale items where specified.

Knotch reserves the right to reject any request suspected of fraud, abuse, manipulation, false claims, or misuse of this Policy.